New Information Technologies and Business Process Management

Keynote by Jan Mending (WU Vienna)

New technologies have a dramatic impact on the way business processes are organized. In this keynote, I will describe how specifically blockchains, robotic process automation and process mining change the business process management and the corresponding research field. A specific focus will be on patterns of technological impact on business processes. From these patterns we can draw conclusions on how the impact of future technologies can be studied and how business process management might evolve as a field.

Short Bio

Jan Mendling is a Full Professor with the Institute for Information Business at Wirtschaftsuniversität Wien (WU Vienna), Austria. His research interests include various topics in the area of business process management and information systems. He has published more than 250 research papers and articles, among others in ACM Transactions on Software Engineering and Methodology, IEEE Transaction on Software Engineering, Information Systems, Data & Knowledge Engineering, and Decision Support Systems. He is member of the editorial board of seven international journals, member of the board of the Austrian Society for Process Management, one of the founders of the Berlin BPM Community of Practice, organizer of several academic events on process management, and member of the IEEE Task Force on Process Mining. His Ph.D. thesis has won the Heinz-Zemanek-Award of the Austrian Computer Society and the German Targion-Award for dissertations in the area of strategic information management.